Key Responsibilities:

• Provide remote technical support to end-users, troubleshooting issues related to Office 365, Azure Directory, and Microsoft Defender.
• Manage user accounts, permissions, and security settings within Azure Directory.
• Monitor and resolve IT support tickets efficiently, ensuring minimal downtime.
• Assist in implementing security policies using Microsoft Defender.
• Provide support for Office applications and Office 365 administration.
• Collaborate with internal teams to escalate and resolve complex issues.
• Document troubleshooting steps and solutions for future reference.