Key Responsibilities:

1. Design, configure, customize, and implement Microsoft Dynamics 365 CE / CRM solutions.
2. Work on modules including Dynamics 365 Customer Service, Sales, Marketing, and Omnichannel.
3. Understand business requirements and translate them into effective CRM solutions.
4. Develop and customize entities, forms, views, dashboards, workflows, business rules, and security roles.
5. Develop and maintain plugins, custom workflows, JavaScript, Power Automate flows, and other D365 customizations.
6. Integrate D365 CE with third-party applications and enterprise systems.
7. Work with APIs, web services, and integration frameworks as required.
8. Troubleshoot and resolve functional and technical issues within Dynamics 365.
9. Collaborate with architects, developers, business analysts, QA teams, and client stakeholders.
10. Participate in solution design, development, testing, deployment, and production support.
11. Prepare technical documentation and contribute to development standards and best practices.