Miles Application Support Role Job Description:- • Coordinate with the design and development teams to resolve complex application and system issues • Troubleshoot and rectify application issues • Provide progress updates to senior managers • Perform root cause analysis to identify the reasons for the underlying issue • Plan and execute strategies and configuration changes to ensure optimal quality assurance for all applications • Monitor all alerts related to applications and provide proactive services • Maintain positive working relationships with other team members, including engineers and customer support technicians • Debug any server issues that impact application performance • Coordinate with the quality assurance and development team to administer code migrations across various environments • Prepare and maintain documentation for all issues and the implemented solutions • Recommend ways to optimize business performance by presenting solutions to existing challenge - undefined