• Investigate and resolve technical issues involving SWIFT gateway software, integrations, or infrastructure • Monitor and proactively address issues related to SWIFT gateway operations • Perform initial root cause analysis for recurring or high-impact incidents and develop a mitigation plan • Provide technical support for integration with internal banking, treasury, or ERP systems, including interface troubleshooting and enhancements. • Maintain incident logs, update knowledge base articles, and provide regular status reports to stakeholders - IBMFG2JP00001258