RTH - Y. sector - PUB."Client Relationship Management: • Build and maintain long-term relationships with key stakeholders at enterprise and strategic accounts, acting as a trusted advisor. • Commercial: • Extensive experience in managing commercials including P&L ownership, Timesheet Management, Billing, Invoicing etc • Customer Journey Optimization: Own the post-sales customer lifecycle from onboarding to renewal, identifying upsell opportunities and ensuring maximum product adoption and ROI. • Strategic Account Planning: Develop and execute strategic success plans tailored to customer business objectives and key performance metrics. • Cross-Functional Leadership: Collaborate with Sales, Product, Engineering, and Support teams to ensure customer needs are met and feedback is incorporated into product development. • Renewal & Expansion: Drive retention, reduce churn, and identify opportunities for upsell, cross-sell, and advocacy. • Data & Insights: Leverage customer data, usage trends, and industry benchmarks to provide actionable insights and success recommendations. • Team Mentorship: Serve as a mentor to junior CSMs, sharing best practices and helping grow the overall team’s capabilities." Num Of positions - 1.Location - Bangalore, Pune - IBMFG2JP00015051