Total Yrs of Exp Total exp:5-6 years Relevant Yrs of Exp Relevant Yrs of Experience :5 years Mandatory Skills · Strong experience in Salesforce Sales Cloud and/or Service Cloud Requirement gathering and business process analysis Creation of user stories, process flows, and functional specifications Familiarity with Salesforce data model (Objects, Fields, Relationships) Experience with UAT coordination and end-user training Proficient in tools like JIRA, Confluence, or similar Excellent stakeholder management and communication skills JD (Comments to supplier) Summary As a Salesforce Business Analyst, you will be part of our Salesforce applications team within the Information Technology organization. You will work with a team of administrators and developers who are responsible for everything from system administration for our roughly 1500 users to developing improved workflows, object models, and configurations to support the business as it grows and evolves. Description What you will do: • Work with stakeholders to gather requirements with focus on providing added value to stakeholders beyond immediate requests. • Create and document a solution with developers following Salesforce’s best practices and Acxiom’s architectural design patterns. • Engage with and act as liaison with other required support teams. RTH-Y Location-Chennai Tamilnadu - IBMFG2JP00000047