RTH - Y Sector - Distribution No of Position -1 Detailed JD - Total Exp 7+ years Relevant Exp 7+ Years Mandatory Skills: Change Transformation Consultant Supports and Leads Experience Strategy efforts through Insight, Idea, Impact to uncover customer insights, define a strategy to innovate the customer experience, and create a roadmap to guide the execution of the strategy. Focuses on leading ethnographic research, guiding the analysis/synthesis processes, and acts as SME on the end-user throughout the project. Convenes and leads many disciplines such as, but not limited to , business strategy/digital strategy, analytics, research, visual design, and technology to uncover CX innovation opportunities and define the future state. Has IBM Design Thinking facilitation and experience mapping capabilities Note - Resource needs to ready for F2F Intv at IBM location based on account request and Day 1 reporting from DOJ. - IBMFG2JP00015448