RTH Y FSS No of position: 1 Locations: Bangalore  Total Years of Experience: 8-10 yrs Relevant years of Experience: 4-5 yrs Mandatory Skills: Insurance Domain expert with exposure to Retirement and Income Solutions(US) Good to have (Not Mandatory) Familiarity with data flow diagrams and data modeling techniques, including logical and physical models. Experience with process modeling methods such as Unified Modeling Language (UML) and Business Process Model and Notation (BPMN). Proficiency in using requirements management software. Experience with Service Oriented Architecture (SOA). Detailed Job Description · Lead discovery sessions to observe, document, and validate business processes, capturing key insights throughout. · Perform gap analysis and recommend suitable solutions, including commercial off-the-shelf (COTS) and Software as a Service (SaaS) options. · Elicit, analyze, and document functional requirements and business rules. · Participate in backlog prioritization and grooming activities. · Create user stories and wireframes to conceptualize future user experiences, new or enhanced services, and business cases for products or features, including defining acceptance criteria. · Provide functional and configuration support for specific COTS/SaaS products. · Engage in all aspects of implementations, testing, integration, and issue resolution related to COTS/SaaS solutions. · Develop technical user manuals, system configuration documents, and other technical reports as needed. · Lead operational and production support efforts, including troubleshooting issues and performing root cause analysis within business workflows and processes for a variety of production and application issues. · Monitor performance, identify underlying problems, research potential solutions, and propose necessary actions to improve business workflows and processes. - IBMFG2JP00014689