Communication RTH - Y Work Location - Bhubaneswar Required Skill - Application Developer-ServiceNow - ITSM, ITOM, ITAM Total Years of Experience 5 Relevant years of Experience 5 Mandatory Skills Key Responsibilities: • Support the design, implementation, and customization of ServiceNow SAM solutions to meet client needs, particularly within the financial sector. • Collaborate with clients to understand business requirements and develop SAM solutions that streamline customer service operations and enhance the customer experience. • Configure and customize ServiceNow SAM modules such as license optimization, asset lifecycle management, and cost reduction strategies to fit client specifications. • Work with cross-functional teams to ensure seamless delivery of ServiceNow SAM solutions, including project management, development, and testing teams. • Support integrations between ServiceNow SAM and third-party systems (e.g., CRM, financial applications) to ensure smooth workflows and data exchange. • Provide ongoing support during post-implementation phases, addressing any issues or optimizations needed to improve system performance. • Train and guide clients and internal teams on ServiceNow SAM best practices, ensuring effective use of the platform. • Stay updated on the latest ServiceNow releases and industry trends, incorporating new features and functionalities to improve SAM solutions. • Ensure compliance with financial industry regulations and standards when implementing ServiceNow SAM solutions for clients in the financial sector. Required Qualifications: • Minimum of 5 years of experience in implementing and designing ServiceNow solutions, with a focus on SAM (IT Service Management). • Proven experience in delivering ServiceNow SAM solutions, including modules such as license optimization, asset lifecycle management, and cost reduction strategies • Hands-on experience in pre-sales activities, including client engagement, requirements gathering, solutioning, and proposal development. • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - SAM (CIS-SAM) certification required. • Strong understanding of the unique business needs of financial sector clients and experience tailoring ServiceNow SAM solutions to meet those needs. • Experience in integrating ServiceNow SAM with third-party systems, especially within the financial industry. • Excellent communication and presentation skills, with the ability to interact with both technical and non-technical stakeholders. • Experience working in an Agile environment, collaborating with development teams and managing sprints and deliverables. • Ability to troubleshoot complex issues and drive resolutions in collaboration with technical teams and clients. • Strong problem-solving skills and a proactive approach to solution design and implementation. Desired Qualifications: • Experience with ServiceNow Performance Analytics and reporting within a SAM context. • Knowledge of ITIL and other relevant frameworks applied to customer service and financial services. • Experience in change management and helping clients adopt ServiceNow SAM solutions. • Familiarity with compliance and regulatory requirements within the financial sector and how they impact ServiceNow implementations. • Previous experience working on customer service or SAM solutions for financial organizations or banks. Detailed Job Description We are seeking a skilled and experienced Application Developer in ServiceNow IT Asset Management (ITAM), with a focus on Software Asset Management (SAM).. The ideal candidate will have over 5 years of experience in ServiceNow SAM implementation, design, and delivery, with hands-on experience in pre-sales and solution activities. The role also requires experience working with financial sector clients, providing tailored solutions that meet their unique business needs. The candidate must hold the ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - SAM (CIS-SAM) certifications. - IBMFG2JP00003442