Lead Genesys Engineer-Genesys Cloud Senior developer Lead the end-to-end design, implementation, and optimisation of Genesys Cloud solutions. Conduct PI and sprint planning and review meetings with customers to align on strategy and delivery timelines. Provide technical guidance and support to developers and support engineers. Propose new enhancements and innovative approaches based on business needs and analytics insights. Create and manage change requests (CRs), Jira tasks ensure cross-team alignment Genesys Cloud Developer: Lead the end-to-end design, implementation, and optimisation of Genesys Cloud solutions. Knowledge of Jira Knowledge of SDLC lifecycles - IBMFG2JP00009833