Years of Experience 10+ 5+ Relevant years of Experience 5+ 2+ Mandatory Skills Adobe Experience Platform, Adobe Journey Optimizer Adobe Experience Platform, Adobe Journey Optimizer Good to have (Not Mandatory) Adobe Analytics, Adobe Tags Adobe Analytics, Adobe Tags Detailed Job Description · Hands on Experience with AEP and AJO and good communication skills • Adhere to Humana enterprise processes and platform best practice to develop and maintain campaigns and journeys · Apply functional marketing & AEP technology expertise to client enterprise processes – driving consistency, compliance, efficiency as well as more unified customer experience • Manage journey and campaign development, from build, coordination with testing, optimization, to release & reporting · Support discussions with business partner(s) to understand and translate req’s into architecture for key solutions, from design to code level • Support data and segmentation development in AXP including updates to XDM, data transformations, and audience segmentations · Drive process adherence & utilization of available capabilities, templates, and best practice solutions • Support journey and campaign build out in AJO including use of data sources, events, conditions, actions, and reporting features through journeys and campaigns · Collaborate with Client TSIs, IT leads, and stakeholders to develop integrated solutions and resolve dependencies • Support email creative content build out in AJO through the use of content templates, structures, containers, fragments, personalization, Handlbar.js, and AJO offer decisioning features for more advanced use cases. · Provides oversight and technical guidance to journey development team(s) · Review and validate journey Business Requirement docs to support journey build and optimization activities · Provide training support to Client associates including in-platform shadowing and demos as needed · Apply knowledge and best practices of Adobe Experience Platform, Journey Optimizer, and Customer Journey Analytics platforms Band (Flexible till which band) 7B 6B Total number of Positions 6 2 Shift timings if any 1PM -10 PM IST 1PM -10 PM IST Location Bangalore & Pune (Preferred), Fine with other IBM location - IBMFG2JP00004573