Sector - Communication RTH - Y No of position :- 1 Location - Any Location IBM Presence Total Years of Experience 6 + Relevant years of Experience 6+ Mandatory Skill - Domain expertise: Strong knowledge of IT Operations and ITIL best practices, including event management, discovery, and service mapping. ServiceNow knowledge: Deep understanding of the ServiceNow ITOM suite and how its modules can be applied to solve business problems. Business analysis: Proven experience in requirements gathering, process mapping, gap analysis, and creating process documentation. Client management: Exceptional communication, facilitation, and leadership skills to manage client relationships and drive organizational change. Consulting skills: Ability to act as a trusted advisor, providing strategic guidance, and managing multiple complex projects simultaneously. Detailed Job Description ITOM Skills : Process analysis and design: Map current-state processes and redesign them to be more efficient using ServiceNow ITOM capabilities like event management and operational intelligence. Requirements gathering: Conduct workshops with stakeholders to understand business needs and translate them into functional specifications, user stories, and detailed documentation. Gap analysis: Identify gaps between current processes and desired future-state processes, providing recommendations for improvement. Solution definition: Guide clients in leveraging ServiceNow's standard capabilities to solve problems and help them achieve their business objectives. Documentation: Create process flows, user stories, acceptance criteria, and other customer-facing deliverables that clearly outline the solution and its impact. Testing and adoption: Support unit testing and user acceptance testing (UAT), and lead client training sessions to ensure successful platform adoption. - IBMFG2JP00014993