Sector - Communication RTH - Y No of position :- 1 ServiceNow Catalog Optimization - BA Engagement Summary 4-Month Consolidated Scope & Requirements Engagement Overview Duration: 4 months Scope: ~2,000 catalog items (excluding Software, AWS, Hardware categories) Target Outcome: 40-50% consolidation (reducing to 1,000-1,200 optimized items) Focus: Process-oriented catalog items aligned with ServiceNow Platform product strategy BA Skills & Qualifications Required Core Competencies: ServiceNow Platform expertise - Catalog management, workflow configuration, form design Requirements gathering - Stakeholder interview techniques, process mapping, gap analysis Data analysis - Usage analytics interpretation, consolidation impact assessment Change management - User communication, training design, adoption strategies Project management - Milestone tracking, stakeholder coordination, risk mitigation Technical Skills: ServiceNow catalog item configuration and workflow modification SQL/reporting for usage analysis and metrics generation Documentation and process mapping tools Basic training material development Stakeholder Management: Experience working with Service Owners and IT support teams Ability to facilitate workshops and drive consensus on consolidation decisions Strong communication skills for executive reporting and user change management - IBMFG2JP00018043