Key Responsibilities

• ServiceNow Development & Implementation: Design and develop custom applications, workflows, and integrations on the ServiceNow platform.
• Solution Design: Analyze client requirements and translate them into scalable ServiceNow solutions that align with best practices.
• System Administration: Configure and manage ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, and others as required.
• Customization & Integration: Customize ServiceNow UI, create business rules, client scripts, and integrations with third-party systems using REST/SOAP APIs.
• Troubleshooting: Identify and resolve technical issues, ensuring system stability and performance.
• Collaboration: Work closely with business analysts, project managers, and stakeholders to ensure successful project delivery.
• Documentation: Prepare and maintain technical documentation, including design specifications, test cases, and user guides.
• Training: Provide guidance and training to end-users and administrators on ServiceNow functionalities.

Preferred Skills:

• Knowledge of ITIL best practices and frameworks.
• Experience with Agile or Scrum methodologies.
• ServiceNow Certified Implementation Specialist (CIS) certification.
• Experience with advanced modules like HRSD, SecOps, or GRC.
• Strong communication and presentation skills.