Total Yrs of Exp - 6+ Yrs Relv Yrs of Exp - 3 – 5 Years Mandatory Skills - Relevant Experience - 3 to 5 years. Service Catalog and Virtual Agent experience, with the objective of reviewing parts of the existing Service Catalog, converting items into conversations, and supporting VA work Good to Have - Service Now : GRC (Governance Risk Compliance) /IRM (Integrated Risk Management) / Now Assist / Predictive Intelligence / Virtual Agent Detailed JD: Relevant Experience - 3 to 5 years. Service Catalog and Virtual Agent experience, with the objective of reviewing parts of the existing Service Catalog, converting items into conversations, and supporting VA work. Service Now : GRC (Governance Risk Compliance) /IRM (Integrated Risk Management) / Now Assist / Predictive Intelligence / Virtual Agent. Note - Resource needs to ready for F2F Intv at IBM location based on account request and Day 1 reporting from DOJ. - IBMFG2JP00003312