Primary Skills: Genesys Chat Developer (Virtual Assistants, IVR, Virtual Contact Center Implementation with Live Agent Handover) - Hands-on experience in designing, developing, and deploying conversational interfaces using Genesys Cloud CX. - Expertise in building and maintaining Virtual Assistants (chatbots) integrated with IVR systems and live agent handover workflows. - Strong understanding of Genesys Architect, Bot Flows, and Digital Channels (chat, messaging). - Implement and optimize customer journeys across digital and voice channels using Genesys tools. - Collaborate with cross-functional teams to ensure seamless integration with backend systems and APIs. - Ensure high availability, scalability, and performance of virtual contact center solutions - IBMFG2JP00001272