RTH Y Total Years of Experience: 10 yrs, Relevant Experience: 8+ yrs Mandatory Skills : Key skills in additional to general Dynamics/Power Platform : Dynamics 365 Customer Service, with experience in: Unified Routing, Live Chat, Knowledge Articles, SLAs , Copilot Studio, JavaScript, C# / Plug-Ins. Good to Have: Canvas apps, Azure Application Insights (inc. KQL queries), Power BI (visualisation, data modelling, M, DAX), Terraform, Snowflake.